The SEPTA Office of Inspector General (OIG) encourages individuals to report fraud, waste, abuse, and misconduct by SEPTA, its employees, vendors, contractors, or companies trying to do business with SEPTA. If you have information, please contact us:
- Call us at (215) 580-3797
- Mail to Southeastern Pennsylvania Transportation Authority, Office of Inspector General, 1234 Market Street, 11th Floor, Philadelphia, PA 19107
Anonymity & Confidentiality
You may submit a complaint or tip anonymously. However, we strongly encourage you to identify yourself and share your contact information so that we may follow up in an effective manner. Otherwise, it may hinder our ability to investigate thoroughly and resolve the complaint.
The OIG pledges to keep your identity confidential, to the extent possible. You can tell the OIG that you wish to be a confidential source. There may, however, come a point where it is required to reveal your identity. The OIG will discuss with you your concerns surrounding confidentiality.
What to Know Before Reporting
Examples of matters that the OIG investigates:
- Corruption
- Abuse of authority
- Theft
- Misuse of equipment
- Fraud
- Improper use of SEPTA time
- Violent acts
- Threats of violence
If you have a photograph or audio/video recordings, or other documentation, please let us know. The more accurate information we receive, the better we are able to do our jobs and investigate.
The OIG asks that you provide as much detailed information as possible:
Who committed the wrongdoing?
What exactly did the person or entity do?
When did the wrongdoing take place?
Where did the wrongdoing happen?
SEPTA Customer Service
Comment and Incident Form
Complete the form below to send customer complaints or comments to SEPTA’s Customer Service Department. This form is not for submitting tips to the Office of Inspector General.